FAQ

We curate an exclusive selection of fine timepieces from prestigious brands like Patek Philippe and Richard Mille, along with exquisite jewelry including bracelets, earrings, necklaces, and rings from our designer collections.

Every item in our Nashville showroom undergoes rigorous authentication by our expert team before being offered for sale. All purchases include original documentation and certificates of authenticity where applicable.

Yes, our “Popular Models” collection features sought-after timepieces that represent the pinnacle of horological craftsmanship. Inventory changes frequently, so we recommend checking back often or contacting our concierge for specific requests.

We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are processed through our secure payment gateway to ensure your financial information remains protected.

Absolutely. We employ industry-standard encryption and security measures to protect all transactions. Your payment details are never stored on our servers.

For personalized service, our concierge team would be delighted to assist with phone orders. Please contact us at [email protected] or through our Nashville showroom.

We offer two premium shipping methods:
Express Shipping: $12.95 via DHL/FedEx (10-15 business days)
Complimentary Shipping: Free via EMS for orders over $50 (15-25 business days)
All shipments include tracking and insurance for your peace of mind.

Yes, we proudly serve discerning collectors worldwide, excluding select remote regions in Asia. Our Nashville team handles all customs documentation for seamless international clearance.

Each Horaluxis purchase travels in discreet, reinforced packaging with shock-absorbent materials and tamper-evident seals. Presentation boxes ship separately to ensure gifting-ready arrival.

While we dispatch within 1-2 business days, international customs processing varies by destination. Rest assured we monitor all shipments and will provide updates if delays occur.

We accept returns within 15 days of receipt. Items must be in original, unworn condition with all packaging and documentation. Return shipping is at the customer’s expense and must be insured for the full purchase value.

Please contact our concierge at [email protected] to begin the return process. For international returns, we recommend using our express shipping option to ensure safe transit back to Nashville.

While we don’t offer direct exchanges, you may return your item for a refund and place a new order for your desired piece. Our team can help coordinate this process to minimize wait times.

Our Nashville-based concierge team is available via email at [email protected] for any inquiries about our collections, shipping policies, or after-sales service.

Yes, our Nashville showroom at 370 Wallace Road welcomes discerning collectors by appointment. Contact us to schedule a private viewing of our current collections.

As curators of exceptional pieces, we’re often able to source special requests. Please share your desires with our concierge team, who will make every effort to accommodate your preferences.