At Horaluxis Luxury Boutique, we take pride in offering only the most exquisite timepieces and jewelry, curated with the same attention to detail we apply to our returns process. Should your purchase not meet our exacting standards—or more importantly, yours—we offer a refined returns experience befitting our discerning clientele.

Eligibility for Returns & Exchanges

To maintain the integrity of our collections, we kindly request that returns adhere to the following criteria:

  • Items must be returned within 15 days of delivery
  • All original packaging, certificates, and authentication documents must be included
  • Items must be in unworn, pristine condition with all protective films intact
Important Note: Due to their exclusive nature, Patek Philippe timepieces and Richard Mille watches cannot be returned unless defective. All sales of these luxury items are final to preserve their collectible value and authentication chain.

Our Refined Returns Process

  1. Initiate Your Return: Contact our concierge team at [email protected] with your order details within the 15-day window.
  2. Secure Packaging: Repackage the item using all original materials, including the Horaluxis presentation box, warranty cards, and certificate of authenticity.
  3. Insured Shipment: Return via insured courier (DHL or FedEx recommended) to our Nashville headquarters. The customer bears return shipping costs unless the return is due to our error.
  4. Quality Authentication: Upon receipt, our horologists will authenticate and inspect the item (typically within 3 business days).
  5. Refund Processing: Once approved, your refund will be processed to your original payment method within 5-7 business days.

Exchange Process for Eligible Items

For designer jewelry, bracelets, earrings, necklaces, and rings from our collections:

  1. Follow steps 1-3 above
  2. Include a note specifying your desired exchange item and size (if applicable)
  3. We will process the exchange once the returned item passes inspection
  4. Shipping for the new item will be complimentary

Refund Timeline & Methods

Your refund will be processed with the same discretion as your original purchase:

  • Credit Card Payments: 5-7 business days after approval (processing times vary by bank)
  • PayPal Payments: 3-5 business days after approval
  • Original shipping fees are non-refundable unless the return results from our error

Returns Request Template

To expedite your return, please use the following format when contacting us:

Subject: Return Request for Order #[Your Order Number] Dear Horaluxis Concierge Team, I would like to initiate a return for the following item from my order #[Your Order Number]: – Item Name: – SKU/Product Code: – Reason for Return: I confirm that the item is in its original condition with all packaging and documentation intact. Please provide return instructions at your earliest convenience. For exchanges, I would like to request: – Exchange Item Name: – SKU/Product Code: – Size (if applicable): Best regards, [Your Full Name] [Your Contact Number] [Order Email Address]

Final Notes

We understand that purchasing fine jewelry and luxury timepieces is an important decision. Our returns policy reflects our commitment to your complete satisfaction while maintaining the standards expected of Patek Philippe, Richard Mille, and designer jewelry collectors worldwide.

For any questions regarding our returns process, please contact our Nashville showroom team at [email protected] 

The Horaluxis Team